Frequently Asked Questions

Frequently Asked Questions

What is included in my Vista Premier membership?

Your membership includes a dedicated Home Manager, weekly site visits, vendor service reviews, detailed records of all completed work, convenient monthly invoices, and an annual Home Health Report.

How do you ensure the quality of work performed by the service providers?

We conduct regular on-site supervision and inspections to ensure that the work meets our standards for accuracy and quality. If any issues arise, we address them promptly to ensure your satisfaction.

How do you select your service providers?

We carefully vet and select our service providers from a network of licensed and insured professionals to ensure they meet our standards for quality and reliability.

How involved will I be in coordinating the work with the service providers?

You can be as involved as you would like. We handle all the coordination and scheduling on your behalf, but we are always available to discuss preferences and provide updates throughout the process.

What happens if there is an issue with the completed work?

If you have experienced any concerns with an aspect of the completed work, simply let us know, and we will work with the service provider to resolve the issue to your satisfaction. Your happiness and peace of mind are our top priorities.

How do you handle emergencies or urgent service requests?

At Vista Premier, we prioritize the safety and comfort of our clients. In the event of emergencies or urgent service needs, we have dedicated protocols in place to address them promptly. Our emergency line is available outside of normal operating hours to handle urgent situations, ensuring a swift resolution to any issues that may arise.

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VISTA PREMIER